Clear, public prices, no surprises

The features are the same. Monthly, the base plan is billed by calendar month, on the 1st of each month, in advance (the first month pro rata for the remaining days), and you can stop at any time. Annual, only the base plan is paid for the year, in advance, at the annual price (13 to 17 % cheaper), and renews on the same date the following year. In both cases, employees above the plan minimum and options (the Extras) are always at the monthly price, counted pro rata by day and billed on the 1st of the following month.

Yes, in the Pro and Enterprise plans, for all employees. In Essential, it is an option at €5 excl. VAT per employee on the account per month, also on annual billing, whether the employee clocks in or not. It includes the mobile app, the tablet kiosk, geolocation and Face ID or fingerprint.

They are counted pro rata for the days they are on your account, at the monthly price, and billed on the 1st of the following month, on monthly and annual billing alike. Example on Essential: a 7th employee added on 20 November counts 11 days out of 30, i.e. €6.90 × 11/30 = €2.53 excl. VAT. The annual subscription only covers the base plan: no supplement is charged for the rest of the year.

You choose a plan and your options, then pay by credit card. Without payment, administrator access is suspended, but your data is kept and your employees keep clocking in. Everything is restored as soon as you pay (credit card only). Nothing is billed automatically.

Each site has its own schedule, address, teams and kiosk; you switch between them with the schedule's site selector. Your employees belong to the company and can work at any of your sites: their hours and the checks (10 h per day, 48 h per week, overlaps) are calculated across all sites. 1 site is included in Essential, 3 in Pro, unlimited in Enterprise; each extra site costs €25 excl. VAT per month, prorated by day and billed at month end with the Extras (never discounted on annual billing). You can add or remove a site at any time in Settings.

Each non-archived employee on your account is counted for every day they are on it, from the day they are added to the day they are archived, inclusive. An employee present on several sites counts only once.

Yes. A higher plan applies immediately, until the end of your current period (year or month), which does not change: the unused part of your current plan is credited, the new plan is charged pro rata for the remaining days, and you pay the difference. Example, prices excl. VAT: €828 paid for the year on Essential, half of the year left → €414 credit; Pro at €1,788/year → €894; you pay €480. The exact calculation is shown before you confirm. A lower plan or a switch from monthly to annual applies at renewal, at your request. Options can be enabled or removed at any time and are billed on the 1st of the following month, pro rata by day.

Yes. Each payment generates a PHOENIX GROUP invoice with 17 % Luxembourg VAT, sent by email.