Frequently asked questions

In one click, per employee or for the whole company, a PDF or ZIP export of the key documents requested during an inspection: time sheets, employment contract (from Documents), payslips if imported, STM employer request with sending certificate and fitness certificate, and leave register, generated by Workplan from leave management or imported from your accountant if you prefer.

Yes. For every new hire, Workplan prepares the official STM “Employer request” (« Demande patronale »). If you enable the option, it sends it to the chosen STM centre, only after your approval: nothing is sent automatically. STM replies are attached to the employee's record, and you confirm the appointment. The legal deadline is shown (before starting work for night work and high-risk positions, otherwise within 2 months). For the ASTF and STI services, the request is prepared and ready to submit. Every request is archived with a copy of the form sent and a sending certificate (date, time, STM centre, reference), printable or downloadable as PDF at any time. An omission can cost up to €25,000 in fines (art. L.327-2 of the Labour Code).

Companies established in Luxembourg managing teams on variable schedules: logistics, hospitality, retail, cleaning, workshops, services. From 3 to several hundred employees.

No. Workplan runs in the browser and can be added to the iPhone or Android home screen like an app. Updates are automatic.

With their phone number and a 4- to 6-digit PIN code, then Face ID or their fingerprint. Email login remains possible.

Yes, with the kiosk: a tablet at the entrance, where everyone picks their name and types their PIN. A photo is taken at each clock-in. Use your own tablet (free, kiosk mode included) or buy the Kiosk Pack for €549 excl. VAT, delivered configured.

No. Your employees can always clock in, and no time record is lost. In the event of non-payment, you receive reminders for 7 days, during which you cannot publish new schedules. After that, the manager area only shows the payment page; your data is kept. To reactivate, you pay in a single payment every day since the last paid period, at the plan's monthly price (even on annual billing, with no Extras for the suspension period), plus the current month from the day of reactivation. The breakdown is shown before you pay.

If you enable it for a team, clock-in is only accepted within the workplace zone. The location is recorded only at the time of clocking in, never continuously.

Yes. Reference period of 1 to 4 months per employee, or without POT. The target, balance and overtime are calculated at the end of the period.

In hours: 208 h per year full-time, pro rata for part-time. A day of leave deducts the hours planned that day.

No. With the Accounting / payroll export (included in Enterprise, option at €1.50 excl. VAT per employee per month in Essential and Pro, also on annual billing), Workplan prepares the month's hours and absences in a file for your accountant or payroll software.

The export is a monthly file of variable payroll items per employee (hours, overtime, night, Sunday, holiday, absences) that any accountant can use. Write to us to check the format expected by your accountant or software. The staff list can be imported from an Excel file.

In the European Union, with our hosting provider Hostinger. Passwords and PINs are encrypted; biometrics stay on the employee's phone.

You, as the employer. PHOENIX GROUP is a processor within the meaning of the GDPR and signs a data processing agreement (DPA) with you, included in all plans.

From the Subscription page of the app, “Cancel subscription” button, after confirmation. Your access stays active until the end of the period already paid: end of the current calendar month for monthly billing, end of the contract for annual billing. No further charge, except the Extras of the last month, on the following 1st. You can undo the cancellation until that date. After that, management is suspended and all your data is permanently deleted 30 days after the end of access (the exact date is shown when you confirm). To come back afterwards, you need to create a new account.

Yes. You can export your data at any time. After cancelling, you can still request an export at support@workplan.lu until it is permanently deleted, 30 days after the end of access.

Yes. Your plan is assigned according to the number of employees declared at sign-up: 6 to 14 Essential, 15 to 34 Pro, 35 and more Enterprise (minimum 6). You can choose a higher plan, not a lower one. The plan minimum (6, 15 or 35) is always billed, even if not reached; employees above it are billed at the plan's supplement, at the monthly price, pro rata for the days they are on your account. Example in Pro: 15 employees, base price; 3 more for 10 days of a 30-day month, 3 × €8.90 × 10/30 = €8.90 of Extras; 15 the next month, the base alone again. If your headcount falls below your plan's threshold (e.g. from 35 to 34), you choose: switch to the lower plan with supplements, or keep yours.

Yes: 7 days, all features and options included during the trial (time tracking, payroll export, documents), whatever the plan chosen, with no credit card. Nothing is billed if you do not choose a plan. A few days before the end, we check in with you to answer your questions and help you import your data or set up your space.

By credit card (secure payment by Stripe). Calendar-month billing: on the 1st of each month, the base plan for the month and the Extras for the past month (first month pro rata by day). Monthly with no commitment, or annual up to 17 % cheaper on the base plan, paid in advance for the year; the Extras are still billed on each 1st at the monthly price.

Yes, in the Pro and Enterprise plans, for all employees. In Essential, it is an option at €5 excl. VAT per employee on the account per month, also on annual billing, whether the employee clocks in or not: mobile app, tablet kiosk, geolocation, Face ID and fingerprint.

Yes: employees, contracts, absences and schedules from past months. Included in the Enterprise plan; for other plans, email us at support@workplan.lu.